Lillyfields Care

First Floor, Swiss House, 43-45 Chapel Street, Petersfield, Hampshire, GU32 3DY


Average review score from 108 reviews




Very happy
Very happy with not only the care but communications to family when needed, not only in emergency but every day matters.
Shirley C
9th November 2017

Times very erratic
Mornings, anytime, 7.30, 8.50, 10.am. Evenings much later about 8pm. Lot of different carers. Seems to be getting better the last few weeks.
L.D.E.
15th October 2017

Generally satisfactory
But have encountered care times changed without notification, carers who do not seem adequately trained to perform certain tasks. The need is for 2 carers but sometimes one carer is content to let other carer complete most of the tasks. Sending carers with health issues, ie back problems, to client who requires hoisting or manual handling.
Anonymous
15th October 2017

Caring provider
The personnel are a caring team and can be very friendly when they speak to me. Over all they are a good bunch of carers.
Anonymous
6th October 2017

Lillyfields Care
The Lillyfields system in the past 15 months has worked extremely well, this being the time that my wife has received care from Lillyfields.
Ron G
6th October 2017

Lillyfields Care
Too many different carers.
R. L.
1st October 2017

Caring provider
Most of the carers are very good but sometimes we are sent new carers together and they get confused with what they have to do, they do not read the folder. Also sometimes they do not take out the dirty bag. This leg bag has been turned off once and the bag was empty as my wife bypassed.
Don J
1st October 2017

Well qualified carer
Well qualified carer, sympathetic to client and understanding and helpful to family.
P.H.
22nd September 2017

Reliable
Regular visits, carers for staff so no missing days, Got a regular carer which really helps.
Frank T
21st September 2017

Reliable and friendly
The majority of carers are reliable and friendly.
Sue H
21st September 2017

Carers are veyr helpful
The carers are always very helpful, ready to help in so many ways. Prepared to assist with anything needed, with personal care and any task around the home I cannot manage to do. The two regulars have become good friends, I am always pleased to see them.
Anonymous
21st September 2017

Friendly, efficient
All the carers who visit us are very friendly and efficient.
Anonymous
21st September 2017

Responsive to needs
Lillyfields are very responsive to the changing needs of my elderly parents. The carers they send are usually friendly and helpful and quick learners when routines change. The office responds to my requests promptly.
Anonymous
15th September 2017

Lillyfields Care
Carers that come are very good but t hey are let down by admin. They are after all the face of Lillyfields.
Jennifer W
15th September 2017
Lillyfields Care replied on 14th September 2017:
Thank you for your review, I am glad to here you like our carers, we are always trying to improve our service so if you have specific issues with the admin team please let the head office in Petersfield know so we can address those issues for you. Many thanks, The Lillyfields Team.

A good all round provider
During the time I was having carer calls form Lillyfields I was unable to avail myself of their services fully due to problems with my legs. This was no fault of Lillyfields side and I could see that had I been able to fully utilize their services it would have been good. By and large the carers were excellent. There was a small time keeping problem occasionally but this did not detract from their overall performance.
Mr Adams
15th September 2017
Lillyfields Care replied on 14th September 2017:
Thank you very much for this review, we agree timekeeping can be a problem especially when in periods of sickness and summer holidays, With these reviews we hope to address these issues the best we can, thank you from The Lillyfields Team

I like Lillyfields
They are always on time and are very friendly. I only have a quarter hour in morning and evening. When you are on your own it is nice to see friendly people to talk too, nothing is too much trouble.
T G Tod
15th September 2017

A reliable service
A reliable service, sometimes a little late due to unforeseen circumstances, but they always turn up. Mum also says they are all very kind.
Julie K
15th September 2017
Lillyfields Care replied on 14th September 2017:
Thank you for your review, we are always endeavouring to make our service better and your feedback is much appreciated. The Lillyfields Team.

Lillyfields Care
We got off to a bad start but have now got a regular, very helpful carer and helpful office communicators. It took 6 to 8 months but we got there, plus no one knew how bad I am or how much help due to a former earlier form when I joined. I also feel I am needing more notice taken of me and how I am and given more support and help when out as I am very good at hiding it plus I have good manners and do not like upsetting people.
Anonymous
15th September 2017
Lillyfields Care replied on 14th September 2017:
Thank you for your review, it seems that things are quite positive now, which we are happy to hear. Please always feel free to share your wishes with the management team, we will always try our best to meet your requests and will never feel upset by what you have to say. At the end of the day we are there to help you an way we can in a professional manor. Thanks again, The Lillyfields Team.

Caring and professional provider
We have always had very good service. Carers have always been on time and understood my husbands needs. We have the carers overnight when I am on respite so they are in our home a long time. They always carry out any job requirements well when they are here and fully respect our home. Lillyfields understand the importance that we have the same carer if at all possible so as to cause as little anxiety for my husband as possible while I am away. This means the carer knows my husbands routine very well.
Olive B
14th September 2017

An excellent provider
The staff are polite and efficient.
Ashbourne
14th September 2017

Lillyfields Care
Regular carer is good. Office does not listen to grievances.
Jean W
14th September 2017
Lillyfields Care replied on 14th September 2017:
Thank you for your review, while we are happy to see you feel you receive regular good care, we are sorry to hear that you don't feel the office listens to your grievances. The reason we send out review cards to all our clients is so we can act on the feedback given to us by our clients. If you get in touch with the office again we will see if we can do something to improve our service to you. Thanks again Lillyfields Team.

A very good service
The carers are very patient and professional.
Mark M
14th September 2017

Good caring provider
Good caring provider but changes people/carers too often.
Anonymous
30th December 2016

They seem reliable
They seem reliable.
J M Richards
30th October 2016

Reassured
Reassured to know that they can provide another carer if one falls ill.
Anonymous
13th September 2016

My mothers care
My mother lives on her own and is confined and although I live away I am always in touch with her and Lillyfields. I must say the carers and the office team have been fantastic and compared to others we have had. It is such a relief to myself and mummy that we are getting this level of support. They visit 4 times a day, 7 days a week and have never missed a call and the latest I think they have been is about 30mins, thank you.
Anonymous
6th September 2016

Home Care
We moved to Lillyfields at short notice, the carers are lovely and they have never missed a call. The management team are very helpful as well.
K Bartlett
5th September 2016

Timings, rota
They are a bit of a shambles organisation wise. Never get a rota that does not get altered. Never know time or who is making the visit more often than not.
Anonymous
2nd September 2016

The Curate's Egg?
Some carers regard the work as just a job and do not exhibit much real care for the patient. Others I am glad to say seem to really care for the patient, putting that little bit extra in over and above what they are paid for. I think the one thing that struck me the most is the way many of the carers cannot make a bad properly or even make it look tidy after their effort. Time keeping never seems to be a priority and I think the firm should hire more young women to cover for holidays, sickness etc.
F R Elvin
27th August 2016

An adequate provider
I have found on two occasions that they have been able to provide carers at short notice.
Anonymous
27th August 2016

A reliable service
Lillyfields gives peace of mind knowing that my Mother, 98, is being well cared for.
L New
25th August 2016

Very good service
Although Lillyfields only visit my father for a lunchtime call once a week, they provide a very good service. The staff are friendly and he enjoys their visits. If at any time we request an extra call they are always able to help.
B Bleach
23rd August 2016

Friendly, efficient, kind
All carers are friendly, efficient and kind. I am very pleased with the support and respectful way in which all carers have helped my husband. On the whole they arrive on the time agreed and all in all are doing a good job. They have done everything we have asked of them.
M Newton
23rd August 2016

Helpful provider
I am satisfied with the help provided and have no complaints.
T Croain
23rd August 2016

Pleasant and well trained
The carers are all pleasant and well trained.
Anonymous
23rd August 2016

Settled staff members
When we had settled staff, very good. But as they do not have a regular weekly income they are less likely to become settled staff members.
T Weston
18th August 2016
Lillyfields Care replied on 17th August 2016:
Thank you for your feedback, we are very pleased that you have given Lillyfields a 4 star rating. In response, All our Carers have regular monthly income based around their availability, we also pride our selves on paying some of the highest rates in the south of England. Sometimes a change in Clients can lead to a Carer being placed somewhere else, we try to minimise this as much as possible for our clients and Care Team.

I rely on my regular carer
I would like the office to phone me early 8.30 in the morning if there is a change of plan, I would like to be sure at getting my permanent carer on her regular days, and of course understand if she is sick or on holiday, but not sent to someone else especially on a Tuesday when I rely on her for my weekly shopping.
P Bridgland
18th August 2016
Lillyfields Care replied on 17th August 2016:
Thank you for your positive review. Where ever possible we will always try to send you a regular carer. Your feedback about an 8:30 telephone call is valuable information that we will act upon to make sure we keep improving the quality of service we provide.

Satisfied with the service
We are satisfied with the service provided.
J Morley
17th August 2016

A general o verview
The carers come and do as requested.
Anonymous
17th August 2016

Very pleased
We the family are very pleased with the service and would recommend them to others.
D White
17th August 2016

Three cheers for the carers
In a thankless occupation with every hindrance surmounted by a very varied team of individuals I have enormous admiration for those who earn their living as carers. Inevitably one hears of other clients at times and I am personally shocked at the attitudes of some towards the needs of carers and the treatment they sometimes receive. The think I find hardest is to attain a balanced attitude between the needs or carers and clients, it is difficult to be impersonal when so intimately attended.
J Bunnett
24th February 2016

They are so good to me
The staff from Lillyfields are very caring and nothing seems too much trouble. I don't know what I would do without them.
HG Glasspool
13th January 2016

A good service
A good service provided by friendly people who seem genuinely interested in providing care.
L Brown
21st December 2015

Always helpful
I am happy with how things are done, they are always helpful.
Anonymous
16th December 2015

Serendipity
The well dressed, professional looking carers of Lillyfields are with few exceptions very good. Caring, well trained, personable and I would say above average in the home care business. The carers I have are trustworthy and have use of a key safe lock for the front door.
Anonymous
16th December 2015

Caring people
We contacted Lillyfields to help us at short notice in May 2015 as I was ready to leave hospital but NHS could not provide a care package. Lillyfields have given me help and support, when needed, since then. I have a carer once a week.
T Croain
10th December 2015

They are good at what they do
The carers from Lillyfields do a very good job, they are all good at what they do.
J P Day
10th December 2015

Care is very good
The care actually is very good.
R Baker
10th December 2015

A helpful provider
Lillyfields carers usually arrive at about the time they are due, or if they have been very delayed, usually phone to say when they are likely to arrive. They do washing and dressing and thoroughly and carefully and will do any extra little jobs quite willingly. I am very satisfied with their help.
S Priest
6th December 2015

Likely to recommend to friends and family
At this moment is has been a short while that this group has looked after my mum.
D Shropshire
6th December 2015

A great help
I certainly think Lillyfields is the best care company in this area. Certainly very much better than when I broke my hip in 2004 and found good care very hard to come by.
R Jones
6th December 2015

Very pleasant and caring
All staff are very pleasant and caring, provide essential telephone numbers, staff arrive when expected, information provided about the care company fully and understandable.
S Sanders
5th December 2015

Very friendly and caring
Same carer most days, arrive at regular times, very friendly and caring. Any possible medical or health issues are passed on. My mother looks forward to their visits and a chat.
L New
5th December 2015

Very nice carers
I have not been with Lillyfields very long but I am happy so far. They are very nice carers and we are getting along together fine.
M Newman
5th December 2015

Above and beyond
Jane is really wonderful and at the first sign of concern for the client from the carer she was on the phone to me to see how best we could help and support a very vulnerable and frail lady. The carers I have met have been caring and conscientious and have my praise and admiration.
W Rogers
5th December 2015

Very caring provider
We were very apprehensive of moving to Lillyfields as the current care agency were unreliable. Lillyfields have given us new hope in care agencies. They are reliable, usually sending the same carer daily. The office contacts us if the carer is going to be late. The carers are well presented, reliable and compassionate.
G Coventry
5th December 2015

A caring provider
Lillyfields carry out the task as a carer satisfactorily.
Anonymous
4th December 2015

Quite caring, much improved
Quite caring, much improved over the last 12 months, eg more regular time keeping. Usual carer who knows what is required for the patient and remembers where things are. Always willing to do the task. It would be very difficult to manage without them.
R Haggis
4th December 2015

Continuity of care
Lillyfields provide 4hrs one day a week. There is continuity of care with the same helper, mostly, which is important for Mum who has Alzheimers.
Anonymous
4th December 2015

Friendly and obliging staff
Friendly and obliging staff, reliable service.
P Reed
4th December 2015

The carers have been very pleasant
The care has only been provided for 2 weeks so it is early days, however the care arrangements have worked well so far and the carers have been very pleasant.
D Funge
28th November 2015

Very good care workers
Lillyfields have a good team of very good care workers all trained to a very high standard. They try very hard to keep a regular time for home visits and any complaints, which are very few, are dealt with good understanding for clients views and their workers.
F Wilson
27th November 2015

Excellent personalised care
Lillyfields are a caring company, the carers are conscientious and are prepared to go the extra mile for their clients. The charging structure offers value for money. The management are efficient and responsive.
D Edyvean
27th November 2015

Good provider of care
The staff from Lillyfields are always polite, usually on time except in an emergency. They provide good feed back to family and are very caring to Mum.
J Morley
27th November 2015

Friendly, pleasant ladies
The carers from Lillyfields have all been friendly, pleasant ladies.
F.C.
13th August 2015

At last a care agency that does its best
I moved to Lillyfields in March this year after using 3 different care agencies over the last 2 years. Nothing is to much trouble for them, the carers always look smart and know what they are doing and the office staff always try and sort things out for my husband. It is nice to see a agency that tries and means what it says, even when they are short staff they make sure my husband always gets his visits which is more than the last agency did
Harry And Dot James
7th August 2015

Great friendly company
The greatest bunch of people you could find. After 3 years with the company, the carers are considered by me to be friends, who keep my day today care really of a high standard keeping my home easy to run. They go well beyond the care and help you would expect, my home is kept in top condition. They change my bed, Do the dishwasher and laundry, and as I have been very incapacitated with my illness, it is a joy see them everyday. Well done
John Schatt
24th June 2015

Great friendly company
The greatest bunch of people you could find. After 3 years with Lillyfields Care, the carers are considered by me to be friends, who keep my day to day care really of a high standard keeping my home easy to run. They go well beyond the care and help you would expect, my home is kept in top condition. They change my bed, do the dishwasher and laundry, and as I have been very incapacitated with my illness, it is a joy see them everyday. Well done.
John Schatt
22nd June 2015

Happy with the care
I am happy with the care from Lillyfields, they arrive when I expect them to and respect my dignity.
K.L.
19th May 2015

I see the same carers
I am happy with the home care provided by Lillyfields Care. I see the same carers and they come when I am expecting them.
A Turp
19th May 2015

Friendly, professional care
Really happy with the provision of care from Gardiners for my son. I asked for, and received, consistency of carer. He is friendly but professional. All in all a great family run operation and we will hopefully continue to use them long term.
C Smith
14th May 2015

I am very happy with my care
I am very happy with the home I receive from Lillyfields Care, my family are very happy with my care as well.
Ms Smith
7th May 2015

Kind, lovely people
The carers from Lillyfields Care are kind, lovely people. On the whole they are all a pleasure to have in our home.
JW
22nd April 2015
Lillyfields Care replied on 29th April 2015:
Thank you for your kind words, I noticed you only gave 2 stars though which I thought was odd considering what you said. If there is anything we can do to make our service to you better please let someone at the office know and then we can see if we can help. Many Thanks, Lillyfields Care.

Would recommend them
Lillyfields cared for my mum for over 3 years until unfortunately at the age of 89 she had to go into nursing care as she was no longer safe to stay unattended between care calls in her own home. The staff supported her and us as a family at a very difficult time.
Sandra
17th April 2015

Very happy with the care provided
I am very happy with the home care provided by Lillyfields Care. The office communicate well and deal with any queries or concerns I may have. The carers respect my dignity and promote my independence.
George H
15th April 2015

The best care company we have used
To date Lillyfields Care have been the best care company we have used. The office are quick to resolve any problems we may have.
Robert R
15th April 2015

Excellent carers, very well trained
Lillyfields carers are excellent, very well trained, co operative and friendly, rarely do we have one that is not up to standard.
John W
10th April 2015

They do a good job
I am happy with the home care provided to me by Lillyfields Care in Petersfield. They do a good job for me and I have no complaints.
James H
10th April 2015

Carers are nice and underdtanding
I have been happy with the care and service I have received from Lillyfields Care. The girls are very nice and understanding.
V.W.
10th April 2015

Pleasant workers
Mum has very poor eyesight and is too frail to do her own cleaning. She finds the staff from Lillyfields very pleasant. They only get an hour to vacuum and clean as Mum cannot afford a longer time, we have no complaints.
A.S.
9th April 2015

Generally happy
We have been generally happy with the service provided by Lillyfields Care for my my mother.
Ann B
9th April 2015

Excellent overall care
I feel that Lillyfields Care involve me in the planning of my care, I enjoy seeing the same carers and they are prompt. They respect my dignity and encourage my independence.
L.S.
9th April 2015

Very satisfactory
Lillyfields Care have helped me to care for my mother since December 2010. As this is the first care agency I have used I have no point of comparison, but to date I can honestly say that the experience has been very satisfactory.
J Jones
8th April 2015

The carers are friendly
Very happy with Lillyfields Care, the carers are very friendly and do everything I ask of them.
Trevor T
8th April 2015

Excellent service
In my opinion Lilyyfields Care offer an excellent home care service, I would be happy to recommend them to others.
Anon
8th April 2015

Very happy with Lillyfields
I am very happy with the service provided by Lillyfields Care.
Ray M
7th April 2015

My carer knows my needs
I am happy having the same carer every day from Lillyfields Care as she knows what I need.
Diane S
7th April 2015

My carers are very good
I am quite happy with Lillyfields Care. My carers ('D' and 'M') are very good.
Alan S
3rd April 2015

Lovely, caring, kind and helpful
My contact with Lillyfields Care is mainly with the office, they always work extremely hard to send us the carer with whom Mum has an amazing rapport. As Mum has Alzheimers this continuity, whilst not always possible, is very important. My Mum's words... They are lovely, caring, kind, helpful and spot on as far as I am concerned.
Lesley C
2nd April 2015

Lillyfields Care, Petersfield
Lillyfields Care involve me in the planning of my care, I feel they respect my dignity and arrive when I expect them to.
A.T.
2nd April 2015

I feel safe
My carer form Lillyfields Care always turns up. I am pleased with the service, the carers are nice people, I feel safe and listened to.
Anon
1st April 2015

Caring and efficient
Lillyfields provide evening care for my aged Mother who has Dementia. They have been caring and efficient and have also provided 3 hours per week respite care.
John M
1st April 2015

Do their best to meet clients needs
Lillyfields aim to do their best and meet their clients needs.
M.H.
1st April 2015

80 year old living alone with dementia
Lillyfields Care provide daily visits for half an hour am and pm, plus an extra half an hour at lunchtime to heat a meal. At present there is only a need to monitor the medications and sometimes assist with making breakfast.
Janet A
31st March 2015

Caring and efficient
Generally I have found the carers we see from Lillyfields Care to be very caring and efficient. I have enjoyed meeting all of the staff and have admired the way in which they have worked with my wife.
Fred E
31st March 2015

A kind provider
Lillyfields Care has provided me with carers who know what is expected of them and do so to a high standard. Admin is fast to let me know when carers are running late and by how much and they can accommodate my personal needs by allocating extra hours whenever I request them. I am very satisfied with the service and I am likely to recommend it to others.
Gladys
31st March 2015

Good communication
I would be extremely likely to recommend Lillyfields Care to others requiring home care. I am quite happy with the care provided and feel that communication between myself, the carers and the office is very good.
John G
31st March 2015

Kind, friendly and first class care
The care we have received from Lillyfields Care has been first class and has made a big difference to us both, knowing the our relative has been made clean and comfortable every day is a big help. The staff have always been kind and helpful and friendly and we have no complaints with the service provided.
Anonymous
27th March 2015

Kind, helpful, efficient and never too hasty
We would like to express our thanks to all of the staff at Lillyfields Care for the courtesy shown and the various carers are all so kind, helpful and efficient and never too hasty. They are all ready to spare time for a brief chat which obviously helps the day along.
Anonymous
27th March 2015

High quality care
We have excellent relationships with the carers from Lillyfields Care. They provide high quality care as well as emotional support for my mother.
Tony D
27th March 2015

Lillyfields really do care
Email and phone communication with our central contact at Lillyfields Care is effective and prompt. The morning care worker is particularly thoughtful and tailors her actions and recommendations to my mother's needs. The call cycle is very well adhered to and we have had no issues with regularity of time keeping.
David
27th March 2015

Grateful for the care shown to my Mum
I am very grateful to all of the staff at Lillyfields for the care to shown to my mum, for the 'over and above' duties they performed. One such example is rescuing Mum from a snow bound house in order to get her to a suitable place to meet the ambulance to transfer her to hospital.
Anonymous
24th March 2015

The most helpful, caring people I could ever wish to meet
When my father was discharged from hospital with no care package in place I called Lillyfields Care for help, they did not hesitate. Two of her staff were with us within the hour and they then assisted me to set up a care package that helped both my father and the family through the last months of his life. His time was spent with dignity in a happy, loving, family atmosphere with their help. Their care went beyond what was expected of them, they spent time with him and my mother giving love, support and reassurance as well as care. In the last few days of his life they were there for support and help to the whole family at a very difficult time, they became close friends. Their care was amazing, I can recommend them to everyone who wants to care for their loved ones at home in a happy, family environment but to still have a very high standard of care.
Anonymous
24th March 2015

Cheerful and caring
The carers we see from Lillyfields Care are always cheerful and caring and they chat to our relative which he enjoys. Someone to talk to apart from me!
Anonymous
23rd March 2015

Delighted with Lillyfields Care
Since it became necessary for us to switch our source of carers, we have been delighted that were allocated to Lillyfields Care. From the first interview to discuss the needs of my sister, she has received unfailing sympathetic, efficient and well organised care on a daily basis. In addition, when the need arose, we were given immediate extra help which was invaluable.
Anonymous
23rd March 2015

Very pleased with the care
On the whole we are very pleased with all aspects of the service Lillyfields Care provide to my Mum. All the carers are pleasant and eager to please, there have been some exceptional ladies who have asked Mum if she would like a bath, which is her favourite thing. I rarely phone the HQ but am always treated well if I have a request or query.
Penny G
19th March 2015

Extremely likely to recommend to others
I have been happy with the care provided by Lillyfields Care in Petersfield. They are punctual and involve me in the planning of my care.
JPD
18th March 2015

Happy to see the same carer
I am happy that I have the same carer every day from Lillyfields Care, they always know what to do.
Christopher D
18th March 2015