Sarum Home Care Limited

Tollgate Estates, Stanbridge Earls, Romsey, Hampshire, SO51 0HE


Average review score from 98 reviews




A caring provider
I have found Sarum Home Care to be dependable and trustworthy. They are genuinely caring people whose company I enjoy. Quite satisfied.
G.W.H.
16th January 2018
Sarum Home Care Limited replied on 30th January 2018:
Thank you for taking the time to leave a review, we are pleased that you are satisfied with the service, we always aim to please. Regards Kim and the Team

Excellent, kind service
An excellent, kind service. I could not manage without them all. They are very approachable and helpful.
Sally W
15th November 2017
Sarum Home Care Limited replied on 30th January 2018:
It is always a pleasure to come and see you, we are happy to know that you feel that we are approachable, Regards Kim and the Team

Friendly staff
The staff are friendly, easy to get on with. They are caring which makes me at ease.
Anonymous
31st August 2017
Sarum Home Care Limited replied on 28th September 2017:
Thank you for your lovely comments, we always aim to do our best. Regards Kim and the Team

Sarum Home Care
A very caring provider, friendly and efficient.
D.W.
31st August 2017
Sarum Home Care Limited replied on 28th September 2017:
We encourage a caring and friendly environment in our team, we are pleased that you are happy. Regards Kim and the Team

Very caring company
All carers are polite and helpful. I know exactly when they are coming.
Anne W
6th July 2017
Sarum Home Care Limited replied on 28th September 2017:
It was always a privilege and a pleasure to provide care and support when it was most needed. Regards Kim and the Team

Local caring provider
Our usual carer is always prompt, clean and tidy and polite, we are very satisfied with his help. The office staff are always cooperative and helpful.
P Johnstone
6th July 2017
Sarum Home Care Limited replied on 28th September 2017:
We are pleased that you are still very happy with our service after all these years. Regards Kim and the Team

Quite satisfied
A good, capable provider.
Anonymous
27th June 2017
Sarum Home Care Limited replied on 28th September 2017:
Thank you for your comment, we always aim to do our best. Regards Kim and the Team

Sarum Home Care
Supporting me to organise my home environment, changing rooms around, to provide me with maximum room and safe living space and helping me to make my home feel like a home. A very good support team, I could not wish for better.
J>Smithies
27th June 2017
Sarum Home Care Limited replied on 28th September 2017:
Our team has always tried to do over and above and will continue to do so. Thank you for your lovely comments. Regards Kim and the Team

Very caring
Very caring ladies that come into Mum. She seems comfortable and at ease with them.
Anonymous
27th June 2017
Sarum Home Care Limited replied on 28th September 2017:
Caring lies at the very heart of what we do, we are pleased to hear that your mum is happy with her carers. Regards Kim and the Team

Gold star care
Although I had different carers over the period I was looked after they were all helpful, on time, good company and respected my dignity. I enjoyed my time with them.
Jenny W
4th May 2017
Sarum Home Care Limited replied on 28th September 2017:
It was a pleasure to have provided you with care when you needed it the most. You know where we are if you ever need us again. Kind Regards Kim and the Team

Very reliable, excellent staff
A very reliable carer with excellent staff, polite and punctual.
Maurice D
25th April 2017
Sarum Home Care Limited replied on 28th September 2017:
We are glad that you are happy with the carers and the service we provide. Thank you for your lovely comments. Kind Regards Kim and the Team

A very caring provider
Always prompt and available, discreet and gentle, responsible and kindly. I have been in their care for some years.
Sally W
25th April 2017
Sarum Home Care Limited replied on 28th September 2017:
Thank you Sally, it is always a pleasure to support you. Kind Regards Kim and the Team

So very caring and kind
They are so very caring and kind. Each one makes me feel that I am important to them, as if I were one of their loved ones, one of their family members. Very patient and so kind, even when I am so very slow in walking. I am very happy with what they do for me.
J Forrest
25th April 2017
Sarum Home Care Limited replied on 28th September 2017:
Thank you for your lovely comments, patience and kindness are fundamental in the care and support we provide. So pleased that you continue to be happy with your care. Kind Regards Kim and the Team

Reliable and trustworthy provider
The initial contact was professional, compassionate and reassuring. Carers were all very friendly, approachable and efficient. My mother, although 94 years old is very independent and needs little or no help with personal care. She finds her twice weekly visits lift her spirits because the staff who attend always spend time with her to chat and get to know her. Their daily record sheet is always filled in with helpful comments where necessary.
Anonymous
24th February 2017
Sarum Home Care Limited replied on 25th February 2017:
Thank you very much for your comments, we always try to do our best on a daily basis. We will continue to do so to the best of our ability. Kim and the Team

Excellent care provider
This is an excellent care provider and we would not pay to use them if the service was not reliable and of a very high standard.
Anonymous
31st January 2017
Sarum Home Care Limited replied on 25th February 2017:
We are very pleased that you are happy with our service and we will continue to deliver a high standard of care. Kim and the Team

Caring, personal, professional, very reliable
My parents aged 87 and 91 have had lunch time carers for the past year due to dementia. This has meant that they have been able to stay in their own home and maintain a good quality of life. The company from the beginning has been attentive, communicating very well with my parents and myself. Good time keeping, courteous, professional staff. Accommodating change. medication is now given form blister packs. Feedback if there is a problem with my parents. Treating them with respect and dignity. Having a cup of tea and helping with a jigsaw, ie aware of social needs as well. I am very grateful to the company. They try to keep the same group of carers so they get to know them. I feel I can always phone the office and discuss anything I am worried about.
C.B.
31st January 2017
Sarum Home Care Limited replied on 25th February 2017:
It is always a pleasure to visit your parents and will always try to accommodate their needs as required, Kim and the Team

Consistent quality of good care
Sarum have provided a consistent quality of good care for the seven years to date. The carers we have seen have been considerate, capable, polite and punctual.
G.E.T.
31st January 2017
Sarum Home Care Limited replied on 25th February 2017:
Thank you for your comments and we will continue to provide consistent, good quality care in the years to come! Kim and the Team

Impressed
I am very impressed with my current service provider. Due to disability and illness I have required support and care at home for about 35 years now and I have seen many care companies and carers come and go. Most companies are good, with drawbacks, I would rarely note many as excellent. Sarum however have really impressed me with their service and efficiency. The paperwork is very good and well laid out as is the service plan. The office personnel are friendly, easy to contact and quick to sort out any problems I may have, they also inform me if there is any problem at their end or change, something which is very important to clients as there is nothing more annoying or frustrating if carers do not turn up or are very late of a client is not notified. The carers are all extremely pleasant and likable. They have been quick to make me feel comfortable and easy to accept their care which I believe is due to the good training Sarum appear to have. They do their jobs efficiently but do not lose sight of how vulnerable clients can feel and respect my dignity and privacy. For me, Sarum are doing an excellent job. Thank you Sarum.
Lynne B
31st January 2017
Sarum Home Care Limited replied on 27th February 2017:
It is a pleasure Lynne and every single one of us at Sarum would like to thank you for your lovely comments. Kim and the Team

Very satisfied
We are very satisfied with Sarum Home Care. If I need to call about rearranging an appointment they are always helpful and polite. Most of the time we see our regular carer who is very good and we are very happy with standard of care. He is very trustworthy.
P Johnstone
13th December 2016
Sarum Home Care Limited replied on 27th February 2017:
Thank you Mrs Johnstone for your lovely comments, we always try to provide continuity of care. Kim and the Team

Arrive on time, very helpful
They arrive on time and are very helpful. I have never had any cause for worry or complaint with my lovely carers. I must say that I am pleased to have females to care for me though I have never had any problems with the male carers who have arrived on very rare occasions. They are all very nice and friendly and always ask if it is OK to proceed with whatever they have to do. They are like my friends now.
J Forrest
10th November 2016
Sarum Home Care Limited replied on 27th February 2017:
It is so lovely to hear that you feel this way about the carers, may it continue in the years ahead. Kim and the Team

Quite satisfied
Perfectly satisfactory.
Genytha H
10th November 2016
Sarum Home Care Limited replied on 27th February 2017:
=) Thank you for you kind comment. Kim and the Team

Variations
There are variations in the baility and care of individuals making up the over all team and therefore preventing the use of 'extremely likely' int he choice.
Anonymous
30th October 2016

Dedicated, conscientious
Mainly a very dedicated and conscientious carer, does things without needing to be asked, goes the extra mile. Always pleasant and friendly, Mum looks forward to her visits.
Carolyn W
27th October 2016
Sarum Home Care Limited replied on 27th February 2017:
Thank you for comment, always good to know that mum looks forward to her visits. Kim and the Team

Carers are very good
Carers are very good, no complaints. have recommended one carer and would recommend more if asked.
Kathleen S
20th October 2016
Sarum Home Care Limited replied on 27th February 2017:
We are pleased that you are happy with your carers and that there are no complaints. Kim and the Team

Extremely satisfied
We are only recent clients and at the moment are extremely satisfied with the service.
Anonymous
20th October 2016
Sarum Home Care Limited replied on 27th February 2017:
We are pleased to hear that so far you are happy with the service and long may it continue. Kim and the Team

All carers are brilliant
They visit every day and go the extra mile when needed. Once again I am very satisfied, the service I get from Sarum is brilliant.
Walter S
20th October 2016
Sarum Home Care Limited replied on 27th February 2017:
Many thanks for your comment Walter, we are pleased that we can deliver such great care. Kim and the Team

Responsive and caring
A very responsive organisation. Carers are polite, thoughtful and very caring.
Roy H
13th October 2016
Sarum Home Care Limited replied on 27th February 2017:
We thank you for you kind comment, we aim to be a responsive as possible. Kim and the Team

Thank you
Thank you for all you do.
M Oxland
23rd August 2016
Sarum Home Care Limited replied on 27th February 2017:
Youre welcome =) Kim and the Team

A very caring provider
They were beside me when my wife passed away and they take me out Wednesdays for four hours which is great comfort. The carer is brilliant.
J Smithers
2nd August 2016
Sarum Home Care Limited replied on 27th February 2017:
We are glad that we can make this difficult time in your life a bit easier. Kim and the Team

Variable
Standard of care variable, from excellent to OK depending on individual carer. Office staff excellent in dealing with issues within their limitations, financial and practical.
I Cliffe
16th May 2016

Do not follow instructions
Carers do not always read care plan and follow it, not follow written instructions e.g. follow sell by dates as requested.
Anonymous
6th May 2016
Sarum Home Care Limited replied on 6th May 2016:
Thank you for your feedback. This is very important to us, as this is an opportunity to find out how your person centred care is progressing. We are very sorry to hear that on some occasions instructions are not being followed. As you have left this comment anonymously it is going to take us longer to resolve this, however, if you would be kind enough to contact the office we would be able to arrange a visit.. At Sarum, we are always striving to provide the best possible service at all times..

Professional, friendly
The carers are professional, friendly and prepared to go that little bit extra to make sure all is well.
A Miller
3rd May 2016
Sarum Home Care Limited replied on 6th May 2016:
Its always the little things that make a big difference, thank you for your lovely comments and we will be sure to let the care team know. Kim and the team

Professional, caring
Very professional and caring
M Gilroy
3rd May 2016
Sarum Home Care Limited replied on 6th May 2016:
We are pleased that you are happy with the care you have received over the past 3 and a half years. Kim and the Team

Excellent
Excellent, kind and fairly adaptable.
Anonymous
27th April 2016
Sarum Home Care Limited replied on 6th May 2016:
We are pleased that you are happy with the service we are providing. We try to be as flexible as possible. Kim and the team

Very pleased
Very pleased with the service.
Anonymous
27th April 2016
Sarum Home Care Limited replied on 6th May 2016:
We are pleased that you are pleased! Thank you. Kim and the team

Caring, efficient
Very caring and very efficient.
Anonymous
27th April 2016
Sarum Home Care Limited replied on 6th May 2016:
Thank you for your lovely comments. We always try to do our best. Kim and the Team

Excellent
Sarum Home Care have provided an excellent service.
F Thomas
2nd March 2016
Sarum Home Care Limited replied on 3rd March 2016:
Thank you taking the time to complete the working feedback form. We are obviously delighted to hear your comments and will endeavour to provide an excellent service. Kim and the Team

A reliable company
We have found Sarum to be a reliable firm, always giving a good service. Office staff always very helpful and obliging. Our regular carer is excellent.
Mrs Johnstone
24th February 2016
Sarum Home Care Limited replied on 3rd March 2016:
We always aim to do our best on a daily basis and have an excellent care and office team who are professional, cheerful and friendly. Kim and the Team

Extremely helpful and willing
Continuity of carer but also different people sometimes which provides a nice variety. Extremely helpful and willing to meet last minute changes to care requirements. Alert family immediately if there are any problems.
C Stanley
24th February 2016
Sarum Home Care Limited replied on 3rd March 2016:
We are pleased that you are happy with all the care workers who visit. We believe that good, effective communication lies at the heart of what we do. Kim and the Team

Quality of care
Excellent care and consistent staff.
R Harris
24th February 2016
Sarum Home Care Limited replied on 3rd March 2016:
Thank you for taking the time to comment about our service. We are pleased to hear that you are happy with the care you receive. Kim and the Team

Excellent references
We chose this provider as they came with excellent references. They do a superb job, are always very helpful. We would not use them if anything was unsatisfactory. Perfect in every way.
J Browne
18th February 2016
Sarum Home Care Limited replied on 29th February 2016:
It has been a pleasure caring for you over the past year and we are very pleased that you chose to come back to us for the second time. Thank you for your kind words, we will endeavour to continue to live up to your comments! Kim and the Team

Polite and efficient
Polite, efficient and very nice girls.
D Bryant
17th February 2016
Sarum Home Care Limited replied on 19th February 2016:
We are very pleased that you are happy with the care workers that visit you at home. Thank you for taking the time to provide us with your feedback. Kim and the Team

Excellent
Sarum Home Care provide an excellent service.
Anonymous
17th February 2016
Sarum Home Care Limited replied on 26th February 2016:
We would like to thank you for your lovely comments. We always try to provide the best possible individual care and support. Kim and the Team

Very happy
I am very happy. The carers are all very helpful and kind, in the four years I have been here.
K Slade
17th February 2016
Sarum Home Care Limited replied on 19th February 2016:
It is always good to hear that you are happy with your care workers. We appreciate your feedback. Thank you. Kim and the Team

All carers are good
All of the carers from Sarum Home Care are good.
Anonymous
24th September 2015

Excellent home care
Sarum provide excellent home care.
F Thomas
21st September 2015

Excellent
Sarum Home Care provides an excellent service. The office staff are excellent.
Anonymous
10th September 2015

Could Not Improve
Efficient & Caring.
Anonymous
1st September 2015

Excellent
I have found all aspects of the home care provided by Sarum Home Care to be excellent.
M Gilroy
11th August 2015

Very good carers
The carers from Sarum Hone Care are very good.
Anonymous
11th August 2015

Helpful and reliable
The staff from Sarum Home Care have been very helpful and reliable.
Hinton
5th August 2015

Kind and helpful
My carers that visit me from Sarum Home Care are kind and helpful.
Anonymous
3rd March 2015

Carers do everything I ask of them
I am very happy with the home care provided by Sarum Home Care, the carers do everything I ask of them.
B Strange
3rd March 2015

Excellent all round
Excellent service from Sarum Home Care.
Joy M
4th February 2015

A reliable company
The carers that my husband has from Sarum Home Care are very polite and well presented and they always fulfil their duties well.
Mrs Johnstone
29th January 2015

Supply carer for Take a Break
I am pleased with the Take a Break care I receive from Sarum Home Care. I would like them to carry out the personal care.
W Judd
29th January 2015

Kind and helpful
I have always found everyone at Sarum Home Care to be very kind and helpful. The carers are prompt, efficient and approachable. I have no complaints, I am very pleased with the care received.
Mrs Boyle
22nd January 2015

Pleasant and professional
I have used Sarum Home Care for several years and am happy with all of the carers I have had, they are very pleasant and professional.
Kathleen M
21st January 2015

Excellent care
Sarum Home Care give my husband the very best care we could ask for. When I was admitted to hospital at 4am ambulance staff left a message for Sarum and my husband was looked after very well until my son arrived. I receive support from the carers too and help with things I cannot manage. I could not have asked for such wonderful care.
Vivien C
21st January 2015

Employed good staff
The individual staff at Sarum Home Care have been great. On one occasion following a change in medication the carers were unsure so very sensibly left a note questioning this, we then left a note of explanation.
Rita H
15th January 2015

Organised & dedicated team
Sarum Home Care are a very well organised with a dedicated team of carers. Most carers are very caring and are very experienced.
John H
6th January 2015

Always on time and keep me fully informed
I have been receiving care from Sarum Home Care for a month and they have proved to be excellent. Always on time and keep me fully informed. The staff are all very good carers and I feel comfortable and at ease with them. John H
John H
7th November 2014

Fantastic care
Thank you so much to all at Sarum Home Care for the fantastic care you provided for 'G', you stuck with it till the end. The carers developed a lovely relationship with her, we cannot thank you enough. Cecil W
Cecil W
7th October 2014

A pleasure to work at Sarum
Sarum Home Care have been supportive and it has been an honour and a pleasure to work as part of their team. Sylvia
Sylvia
7th October 2014

Kind and caring
I am very grateful to all at Sarum Home Care for all their help. They are all so kind and caring. Colin K
Colin K
7th October 2014

Calm and gentle carers
The carers from Sarum Home Care were kind, caring and supportive with my husband. I am particularly grateful to Vera for her calmness and gentleness. Linda L
Linda L
7th October 2014

Empathy, dignity and a professional attitude
Sarum Home Care brought empathy, dignity and a caring and professional attitude into our lives. They were very supportive in helping us care for our Mum. Gemma
Gemma
7th October 2014

My husband is in good hands
Thank you so much to all the team at Sarum Home Care who continued my husbands care whilst I was in hospital last week. It was such a relief and comfort to me to know he was in good hands. Mrs V.C.
Mrs V.C.
7th October 2014

Helpful, patient and friendly
Sarum Home Care played a very important part in 'G's' life for almost 5 years and not only did she enjoy the company and kindness of all the carers, but their expertise helped her to cope with the difficulties she experienced. I am very grateful for their help, patience and friendship. John S
John S
7th October 2014

Excellent care for complex and sensitive situation
We are writing to make you aware of the excellent care Sarum Home Care provided for xxxxxxxx. It was a very complex and sensitive home situation, yet Sarum demonstrated flexibility, compassion and determination to ensure the client received the best possible care. In particular, two members of the Sarum team worked hard and built up a professional relationship which enabled them to gain her trust . Sarum also demonstrated excellent communication with ourselves and the family and they played an integral part ensuring she could remain at home.
Community Sisters, Romsey Community Care, Southern Health NHS
3rd October 2014

Untitled review
The staff at Sarum Home Care are lovely, helpful and friendly..

3rd October 2013

Untitled review
Sarum Home Care are very good.
E.C. Bevon
12th September 2013

Untitled review
One of the Sarum carers take my husband for a walk in the wheelchair, which I cannot do as he is too heavy. This pleases me very much.
Mrs J. Collins
10th September 2013

Untitled review
Mr Kevin Scarborough is an excellent care provider. J. Smithies
J. Smithies
10th September 2013

Untitled review
As a client of Sarum Home Care I find their service excellent. V. Brown
V. Brown
6th September 2013

Untitled review
Sarum Home Care is reasonably efficient and with mostly caring staff. Ron Chalk
Ron Chalk
6th September 2013

Untitled review
Very efficient, friendly service.

6th September 2013

Untitled review
Excellent in every way. J. Appleyard
J. Appleyard
6th September 2013

I have been really impressed and very well supported as next of kin
I have been really impressed and very well supported as next of kin. The continuity of carers is very important to us.
M. Brock
6th September 2013

A reliable caring service
We feel that Sarum Home Care provides a reliable caring service.
Hazel Drew
17th August 2013

Untitled review
Sarum Home Care has given me all the information I need. I am pleased with their service.

15th August 2013

Untitled review
Generally speaking I am pleased with Sarum Home Care. The carers are pleasant and helpful.
Mrs Mary M. Whitson
15th August 2013

Untitled review
Sarum Home Care are helpful, kind, caring, and respectful. They keep you with the same set of carers, which is comforting to both clients and carers. I'm really happy with the service.
D. Burgess
15th August 2013

Untitled review
I have been looked after very well by Sarum Home Care, and I am happy with the service that they provide.
Alan Johnstone
15th August 2013

Untitled review
The care I have received from Sarum Home Care has been faultless. All the carers are cheerful, kind, and do all they can to help.
Mrs. P. Biddlecombe
15th August 2013

Untitled review
I have been happy with Sarum Home Care since the start of needing care in January 2010.

15th August 2013

Untitled review
Sarum Home Care is a re-assuring, kind, and professional organisation. They allow me to stay alone in my own home with confidence to the end; my family know I am in good hands, and the co-operation with family is excellent! I regularly recommend to others and surgery.

15th August 2013

Untitled review
I am very happy and satisfied with the care that Sarum Home Care provide.
Alan Felkins
15th August 2013

Untitled review
Sarum Home Care are excellent at all times especially in emergencies. Evelyn Adams
Evelyn Adams
14th August 2013

Untitled review
Sarum Home Care are always friendly and smart. They never make me feel like a nuisance. M. Gilroy
M. Gilroy
13th August 2013

Untitled review
On the whole we we feel we receive good care. The carers are usually cheerful and do a good job. Kathleen Jelwabe(Next of kin)
Kathleen Jelwabe
12th August 2013

Untitled review
Sarum Home Care provide a good standard of care and on the whole, they employ pleasant staff. I am very satisfied with the care provided.
Nellie Willis
12th August 2013

Untitled review
Sarum Home Care are fantastic, and I would never want to change. Michelle B
Michelle Betteridge
12th August 2013

Untitled review
I like the carers that Sarum Home Care provides, they are all very good and are a great company. Mrs A. Kempotu
Mrs A. Kempotu
25th July 2013

Untitled review
Thank you very much for all your help and care for her and myself, for the last few years.
Jordan
11th July 2013

Untitled review
I can only echo what Teresa has written, the last few days were made so easy to bare. Knowing that Dad was in good hands and he loved you all.
Angie
11th July 2013

Untitled review
Thank you so much for the care and attention you gave to Dad. It was a stressful time, but I knew we could leave Dad in safe hands. Many thanks
Teresa And Sanara
11th July 2013

Untitled review
Thank you to all your staff at Sarum Home Care, for all your kindness shown to her over the last couple of years. It was very much appreciated by her and her extended family.
Naomi
11th July 2013