Bluebird Care Leeds North

Beech House, Troy Road, Horsforth, Leeds , West Yorkshire, LS18 5NQ


Average review score from 52 reviews




Lovely team
Lovely team and a great professional and personal service.
Anonymous
18th January 2018

Bluebird Care Review
I like Bluebird Care. They are reliable, the ladies are always very friendly and pleasant. They always inquire as to what I want for lunch or if they can make me a sandwich for later. They always ask if there is anything else they can do.
Anonymous
18th January 2018

Pleasant, competent and respectful
The Carers are very pleasant, competent and respectful whilst helping my Mother get showered and dressed every morning. This gives her the confidence to maintain her independence even at 99 years old thus avoiding having to be in a care home. And most importantly it gives me security and peace of mind knowing that somebody is going in every day checking she's OK.
John Bennett
15th January 2018

Professional, sensible and caring
I find all the staff I have dealings with at Bluebird Care professional, sensible and caring. My mother's changing needs are readily discussed and any amendments easily actioned.
Anonymous
15th January 2018

Bluebird Care Review
Bluebird started providing care services for my mother last year and in the months I have got to know them I cannot recommend them highly enough. It couldn't have been easier to set up the care plan - which had to be a very sensitive plan - and this was done with the utmost efficiency and discretion. I was consulted on every detail and everything I asked for was included. Every need we have is catered for as soon as it comes up and the communication from the carers and the team is second to none. They also act on every request immediately, no matter how short notice it may be. My mother was extremely resistant to care before Bluebird took her on as a client but she now looks forward to every visit she has and has no issue with anything they try to do for her because of their kind and practical approach, treating her with dignity and respect at all times. I don't know what I would have done without them in our lives this past year!
Jess Lloyd
12th January 2018

I could not manage with out them
If it wasn't for Bluebird I could not stay in my own home. I could not manage without them. I absolutely adore my Bluebirds.
June W
5th September 2017

Bluebird Care Review
Bluebird gave my mother exceptional care. Each caregiver was amazing in her individual way. All of them were efficient, practical and highly intelligent. They worked their way around different situations and were uniformly kind, patient and professional. My mother looked forward to their visits and I felt relieved that she was in such capable hands. In addition, every month the manager came over to make sure all was going well, make suggestions and answer our questions. I cannot recommend them highly enough.
Anonymous
25th August 2017

Bluebird Care Leeds North
I really do appreciate the help and support I get from you and your carers, it makes me as a severely disabled and blind young lady able to attend meetings and group that I otherwise would not be able to.
Alison F
23rd August 2017

Care and friendship
We all thank you so much for your care and friendship to Mum over the last few years. You were all very caring and Mum loved every one of you coming to her. It is because of you all that she has stayed at home for so long. Many thanks.
Alf A
23rd August 2017

The care team go out of their way to help
The people who give me a care are very good. They go out of their way to help.
Verified Client
30th May 2017

Bluebird Care
Basically the service is first class and difficulties with staff and my problems have been dealt with well. My condition is difficult to deal with. I appreciate and am grateful to Bluebird and it's management for the service they provide.
Peter D
25th May 2017

Changed my whole world
Having Bluebird has meant I have totally lost the feeling of isolation. It has changed my whole world.
G.Nicholson
23rd May 2017

Courteous, friendly care provider
The initial fact find and regular follow up to establish my needs was detailed and friendly. The carers are helpful and courteous in attending to my needs.
G.H.
17th May 2017

Excellent quality organisation
The care my mum receives is well organised and thorough. The carers are well motivated and take pride in their work. The vast majority have English as their first language so communication with my mum is unimpeded. There have not been any issues during the 7 months Bluebird have been involved.
Roger W
9th May 2017

A very caring provider
I have been very pleased with the service I have had from all the girls.
Ron C
9th May 2017

Caring, regular
Caring girls, regular in attendance.
L. W.
4th May 2017

Reliable, efficient care providers
We set up an agreed package of things to be done by the carers when they came to attend to my needs and they have kept to those guidelines quite firmly and with efficiency and a pleasant, friendly manner making minor adjustments when necessary.
Anonymous
4th May 2017

It is a wonderful service
It is a wonderful service. It is like having a relative come and visit me. I am delighted with everything the girls do. Crikey moses it's grand.
B Buckley
25th April 2017

Dignified and compassionate care
Thank you for the dignified and compassionate care shown to 'V' in the last few weeks of her life. It really meant the world to us and to her for being able to have her at home.
Nicola
30th March 2017

Bluebird Care have been fantastic
Bluebird Care have been fantastic over the past 20 months of looking after my 91 year old father. He has very much enjoyed chatting to the girls and telling them all his life stories. They have changed the care slots at only a couple hours notice and nothing has been too much trouble.
Liz Wright
2nd February 2017

I appreciate Bluebird Care's support
As always, I appreciate Bluebird Care's support as if I didn't have them I would have no life at all.
Alison F
12th January 2017

Very happy with Bluebird Care
Very happy with Bluebird Care who look after my mother. Mum is treated with dignity and with care. The family are involved when required, communication always good and meaningful.
Anonymous
13th December 2016

Good
But it would be nice to have two or three regular carers and to be told who is coming.
Anonymous
12th December 2016

Wonderful, amazing team
To the wonderful, amazing team at Bluebird Care, we could not manage with out you all.
Townsley Family
9th December 2016

My care
They give me and my family peace of mind knowing that I have this support to turn to.
Shirley A
2nd December 2016

A pleasure to use them
Staff are well dressed in uniforms. They introduce themselves on arrival. They are articulate and talkative without being overbearing. All those I have had the pleasure of meeting have been efficient and caring, making sure I am OK, even to offering to make a cup of tea.
Colin H
24th November 2016

Good service
Currently we receive good service but occasionally the care worker does not always read their brief and miss items.
D Round
24th November 2016

Excellent carers
They do my weekly shopping for me.
Anonymous
24th November 2016

Efficient, caring company
Great care for a long period for my Mother at home. Subsequent social visits to her care home are much appreciated. Great staff, always a smile, nothing is too much trouble.
Carol W
23rd November 2016

Excellent service provider
I am highly satisfied with all the help and relationship with the staff of this my domestic support supplier. Nothing in the way of reasonable, sensible requests is ever too much trouble for any of their employees I have had contact with. Thank you.
Edward A
23rd November 2016

A very caring provider
I have had excellent service from them. If they are a bit late sometimes they ring us, they always send somebody very soon.
Ron C
23rd November 2016

Bluebird Care
Bluebird helped me out when I was in a very difficult situation. I was unable to look after myself and my child because of sustaining an injury, and had also been recently bereaved. My family lived far away. The day after I contacted Bluebird, they came to see me, and the care started the day after that. Though I was not their usual client , they swung into action and were extremely flexible, helping out with everything I needed. The carers were always kind, ready to help and willing to do what I needed doing. They were also pleasant and friendly and made it easy for me to ask for the help I needed. The manager, Emily, came and saw me once a week to check how things were, and adjusted the level of care required. It was made very clear they wouldn't leave me with no support. They have been a lifeline to me and my child. I would highly recommend them to anybody needing care for themselves or their family.
Anonymous
12th November 2016

Night sitting helped enormously
To the Bluebird Carers. Thank you all who come to night sit at Mum's. It was a great reassurance to her and us and helped her enormously. From meeting you and the notes you left - you showed great care and professionalism. Thank you
Betty A (Daughter)
26th October 2016

Bluebird Care Survey
This person left a star rating but no comments.
Lucy Bavester
3rd September 2016

Accessible, friendly, reliable
Good company, accessible very friendly staff and reliable service which is what my mother needs. Thank you!
Anonymous
2nd September 2016

Very impressive Customer service
I am responding on behalf of my mother, I am her carer. I find all the staff with whom I have had contact at Bluebird Care North Leeds very helpful, professional and caring. My mother's care plan has recently changed and the increase in hours etc. has been seamlessly delivered. Very impressive Customer service and very much appreciated.
Anonymous
1st September 2016

Mum likes all her carers
Mum likes all her carers and is happy with them.
Marion Blake
1st September 2016

Overall a good service
Overall a good service.
John Holmes
1st September 2016

Heartfelt thanks
We would like to send our heartfelt thanks to everyone of the ladies who helped Mum and to the management at Bluebird Care Leeds. They were always responsive and caring and that was much appreciated.
E Peterson
1st September 2016

Bluebird Care Service
The service is good and the work of the ladies appreciated..
Anonymous
1st September 2016

Bluebird Care Survey
This person left a five star rating but no additional comments.
June Collett
31st August 2016

Bluebird Care Service
Very good
Anonymous
31st August 2016

Bluebird Care Service
The management staff at Bluebird Care - Emily and Sophie, have been excellent in handling the complex requirements and care needs of my mum who has dementia. As her condition has deteriorated they have responded to her changed needs with focus, flexibility and professionalism. They understand that the family does not live close and that the team attending my mum are essentially her lifeline and their daily care plan means mum has been able to remain in her own home.
Anonymous
30th August 2016

Bluebird Care Survey
In my personal dealing with management I have found them very helpful. I am not there when care happens so cannot comment
Robert I
30th August 2016

Bluebird Care Service
The girls are always pleasant and kind to my father. I feel he is well looked after and that I can rely on the service. The kitchen sometimes poses problems, and there are occasional mishaps with the preparation of RP's meals. Usually it is because the instructions are not followed. I'm not sure how we can improve this, but I'm happy to be of assistance.
Roland P
26th August 2016
Bluebird Care Leeds North replied on 26th August 2016:
Many thanks for your constructive feedback regarding the service your father receives from Bluebird Care Leeds North. I am very pleased to hear that your father feels well looked after and gets on well with his carers. We are always striving to improve the service we offer and do our best to ensure that every carer is competent in delivering all tasks, including meal preparation, even if they aren't natural cooks! If there is an issue in the future with the preparation of your father's meal do please let us know and we can work with that carer to up-skill them for the benefit of all customers. Best Wishes

Bluebird Care (Leeds North) 2016
Generally the carers are kind and well meaning. Some are excellent. Some are lacking in attention to hygiene ( leaving food on plates that are supposed to be washed up and leaving food in the fridge with mold growing despite being asked to check regularly and throw out food as necessary). Most tasks are completed well but sometimes things are missed that can cause problems.
Anonymous
26th August 2016
Bluebird Care Leeds North replied on 26th August 2016:
Good Morning. Thank you very much for your feedback regarding the service provided by the team at Bluebird Care Leeds North. If you are still experiencing issues with regards to hygiene etc. please do not hesitate to send further details to cmleedsnorth@bluebirdcare.co,uk and I will be more than happy to work to resolve these. Kind Regards Emily (Care Manager)

Very Good
The staff at Bluebird Care respect my independence and try, so far as is possible, to make sure that my wishes are carried out. They regularly provide me with opportunities to tell them about changing needs or any concerns. I have been very pleased with the care provided.
Anonymous
25th August 2016

Outstanding care with a smile
Both my mother and I would like to say a big thank you to all the Bluebird Girls. They provided outstanding care with a smile and patience and have been invaluable to both of us. Their care has enabled my mother to remain in her her own home until almost 97, quite remarkable. They all do an amazing job under difficult circumstances, they have provided a service over and above the normal when there have been crises often including moral support. Once again thank you from both of us for your care and compassion.
C Wurr
25th August 2016

Courteous , kind, thoughtful and caring
Everyone that came to help me from Bluebird was courteous , kind, thoughtful and caring. I did not like the thought that someone was going to come to wash and dress me but as I could do nothing for myself I had to accept the situation. Because they were all so understanding and thoughtful the experience turned out to have no horrors at all. None of them left the house before they had asked me if there was anything they could do for me and they were certain I was happy. I have been blessed with a very supportive family who do a lot for me but for some lonely people they must be a lifeline. So my thanks for the love and care and if I ever need help in the home again I shall be in touch.
R Anderson
25th August 2016

Excellent care
Thank you for the excellent care provided for my mother over the last three years. We are really grateful to everyone at Bluebird for the excellent care and warmth they have shown my mum.
T Lofthouse
25th August 2016

Well run caring company
Bluebird have looked after my Mother for over 18 months. The care she has received has been exceptional . Bluebird are a well run company with a hands on approach. There is a 24 hour contact service and the calm care provided in emergencies is invaluable. Sadly my Mother now needs more care than is feasible at home But Bluebird continue to provide a friendly face with 2 social visits to her in the Care Home where she resides.
Carol Wurr
25th August 2016

An immense comfort to me
Living, as I do, some distance from Leeds it was an immense comfort to me to know (my mother) was in such good hands. As a company I found you caring, responsive and helpful in every way and would recommend you strongly to other.
Professor D.E - Moortown, Leeds
23rd August 2016