Melody Care

7 The Enterprise Centre, Coxbridge Business Park, Farnham, Surrey, GU10 5EH


Average review score from 63 reviews




Melody Care
Carers generally good and friendly. Unhappy with constant change of carers, husband prefers the same carers as he receives personal care and as he is in his late eighties and poorly, constant change is confusing, also times keep changing and as he has so many hospital appointments I find it difficult to judge when to accept given appointments.
Anonymous
22nd January 2018

Professional and caring
Very dependable and make the client feel safe and cared for. Their care means I can stay in my own home.
Anonymous
18th January 2018

Efficient, professional and caring
I cannot express my gratitude enough for the consistent, reliable care my mother receives from the team at Melody Care. As my mothers needs have increased so has their care. Nothing is too much trouble for them. The consistency of carers means my mother knows her carers and they know her needs. It is so important for her to have her regular carers. Nothing slips by the carers and they flag up any problems immediately which enables me to call the GP or Community Nurse. If I am away they take on that role for me. Their care has enabled my mother to stay in her home which is where she wants to be. Thank you all.
Marion C
2nd January 2018

Melody Care
My regular carer, Monday to Friday is excellent. She knows what I like and does everything without having to ask. She organises my kitchen so that I know where everything is when I need to use it. I like the fact that I have a regular carer from Mon-Fri.
Anonymous
2nd January 2018

Melody Care
No shadowing being done. New carers are going in completely unaware of how things are done. Not enough consistency, too many varied carers on one week. No stability.
Anonymous
15th December 2017
Melody Care replied on 15th December 2017:
In accordance with CQC, we always ensure that any new carers undergo a rigorous training and development course. Once they have completed this they then undertake work shadowing as a matter of course. We cannot allow any new staff to start work without this in place. As we keep a log of all the training and work shadowing that takes place, we were surprised to hear the comments on this review, We always try our best to maintain consistency each week in terms of the number of carers visiting our clients. However, there are occasions when we have to re-work the schedule due to staff sickness and absence. To date we have received many positive reviews from satisfied clients and were disappointed to receive this feedback. We take these comments extremely seriously and would welcome the opportunity to discuss this with you further - please email pauline.mcintyre@melodycare.co.uk

They make my mother very happy
Very caring carers go above and beyond when necessary. They make my mother very happy.
Sheila A
13th December 2017

Melody Care
Very caring and friendly, do not have to keep telling them what to do.
Anonymous
13th December 2017

Melody Care
This is based on two months experience with one carer. The swap over has just occurred but all is looking well.
I Macfarlane
9th December 2017

A nice start to my day
They are very caring people. I cannot do without them.
Anonymous
9th December 2017

A nice start to my day
A nice start to my day, very pleased with the way they handle my care. When you have Parkinsons and can relax with your carer it is so nice. I am very happy with the care I have each day, thank you.
Stella F
9th December 2017

They have provided excellent carers
They have provided excellent carers and respond quickly to any requests for advice or help when things go wrong. In the main, things work very well and are well organised. They have given excellent advice on types of care available and options open to us from other sources.
Alex K
9th December 2017

Very caring provider
The carers really care, they do not treat my mum like a child. Gives me peace of mind.
Heather S
9th December 2017

Very satisfied client
Very caring provider and very satisfied client. Very good service.
Reg M
9th December 2017

Very happy
Very happy with this provider.
G Bright
9th December 2017

Good, patient, understanding
A very good, patient, understanding carer.
Sheila D
8th December 2017

Excellent care agency and carers
Melody Care spent time and effort to ensure my live in carers have been highly experienced and the right personality for me and to deal with the extremely difficult circumstances of living with my family and tensions etc. I have gained complete trust of the carers and my daily needs are covered emotionally and physically. I am extremely happy with the two carers I have had full time.
Anonymous
8th December 2017

Dependable, reliable, punctual
I have found Melody Care carers very dependable. They are reliable and know about caring, they are also punctual with their timings.
W.J.H.
8th December 2017

Melody Care
Very caring carers.
Anonymous
8th December 2017

What wonderful care
I cannot express my joy at how lovely and friendly the girls are and what wonderful care they are taking. 'H' looks forward to their visits and loves the chats they share.
Wendy C
8th December 2017

A well thought match
The carer was picked having spent time with me and having talked about my mum. She took into consideration all my concerns as well as matching the needs of my mum. She has proved to be a real gem. We are receiving an excellent service.
Lindsey A
30th November 2017

Thank you all so much
Thank you all so much for the care and kindness shown to our relative.
Anonymous
7th November 2017

Exceptional carer
The carer started taking of Mum in May 2015. She soon proved herself to be an exceptional carer. Mum was reluctant at first to admit she needed help but she soon became fond of her and they bonded quickly. There are many examples of how the carer went over and beyond her required duties. She was very mindful of Mum's desire to remain as independent as p[possible, so they would do daily housekeeping tasks together making sure jobs were done efficiently but with Mum still involved. She downloaded some of Mum's favorite 40's music on her mobile so they would sing and boogie together. She also managed to find time to wash and set Mum's hair each week, another kind action that boosted Mum's well being.
S.M.
7th November 2017

Melody Care
Very good care.
Jeanette S
27th June 2017

Caring providers
All the carers that attend are always friendly and cheerful. On time except for a few occasions which cannot be helped. They always clear up after they have been, always announce themselves on arrival and if wife is out but has left lunch they bring it up to me. All staff at agency are friendly and helpful.
C.M.
27th June 2017

Melody Care
As a carer who lives 2 hours away from Mum, this company gives me faith that she is well supported every day. The staff are very reliable and I know I can depend on them to turn up when they should. Mum was very reluctant to have staff coming to her house, but now several of them have become her friends. I like the fact that staff use an electronic system to record what they do and I can log into this so I can see how Mum is doing even though I am far away. The agency emails me a weekly timetable so I can remind Mum when carers are due.
Anonymous
15th June 2017

Caring, thorough
Obviously all staff vary but the majority are very caring, and thorough in their caring and cleanliness.
Anonymous
27th May 2017

No problem
Very happy with the service provided by Melody Care and the attitude of all their staff.
G.B.
26th May 2017

Overall care
The service I have received has been first rate, in terms of the carers and their ability and approach to meet my needs and do little extra things and the office team who arrange everything. I would definitely recommend Melody Care.
Clare H
26th May 2017

Caring, reliable provider
Melody Care are very good to me and all the carers are very kind.
Winifred S
25th May 2017

Family orientated provider
We are extremely happy with all the care assistants. They are very caring and attentive. All tasks in the care plan are achieved as needed. There are two main carers with two extra to cover. Nothing is too much trouble. The office staff are very helpful.
Susan M
25th May 2017

Excellent service
Excellent service, wonderful carers to my mother and supportive to me, her daughter.
Vera S
25th May 2017

We have the same carer each week
Staff in the office always sound bright and cheerful and I feel they want to help if I need to contact them. We have the same carer each week. This has been as asset as my husband has Dementia and he has got to know her well. She greets him with a happy smile, looks after him well whilst I am out. Talks to him and tries to keep him interested and alert. He looks forward to her time with him.
Pauline H
18th May 2017

I am looked after very well
I have been at home since Feb 2017 and find all the carers very good. I feel very comfortable with their help at all times and I am looked after very well.
Anthony W
18th May 2017

A reliable, caring provider
The carers at Melody Care are very reliable, thoughtful and understanding. The office staff are also exceptionally helpful.
W.H.
18th May 2017

Reliable care provider
Carers arrive regularly on time. Carers treat my husband with respect. Carers are well trained and happy to provide extra help when needed. Contact with office is easy and calls are answered promptly.
Anonymous
18th May 2017

Very caring ladies
Very caring ladies.
Carol D
17th May 2017

Friendly, caring and helpful
Care staff are all friendly, caring and helpful whilst maintaining a professional approach. This has made transition from my providing morning showering and dressing to Melody Care go very smoothly.
Gordon D
17th May 2017

A very caring provider
A very caring provider. I am very happy with this service.
S.M. B
17th May 2017

A caring provider
This company does what it advertises, providing excellent quality care. All staff are well trained, friendly and helpful.
John B
11th May 2017

A kind provider
The carers are always polite, always cheerful. It is a pleasure to see them everyday.
Jean N
11th May 2017

Melody Care
On the whole they are all very nice.
B Swatridge
11th May 2017

Very good team of carers
I am very happy with the way the girls go around doing as much as they can with the time they are given. I am very lucky as I have the same carer int he week, she is here most mornings to start my day with a nice shower. I cannot thank her enough and also Melody Care.
Stella F
11th May 2017

Melody Care
When my wife suffered with Dementia, our carer, Ona, became a close member of our family while she looked after her. Ona is discreet and respectful, she understands the family dynamics and provides support and love when needed and space when sensed. The balance she achieved as a carer was without doubt the best we experienced over the 3 years we needed support. Ona has a long list of qualities, she is constantly positive and loving, her physical strength was extraordinary, supporting my wife through her decline in independence. Her healthy cooking and organisation of clothes washing and managing the household needs were above our expectations, including enjoying walking our dogs during her break. Throughout her time with our family she kept a respectful and loving attitude to us all, on my wife's passing it was clear how much she and the whole family, including the dogs, meant to her. She cried with us while giving us the support and space we needed. We absolutely loved having her with us. We can highly recommend her.
D.R.
9th May 2017

The most wonderful carers
Melody care have the most wonderful carers. They look after 'H' so well I will always be grateful for their kindness.
Marion L
27th April 2017

Live in care
It is so sad that my wonderful mother has died but she was so well looked after by Dana and I shall ever be grateful to Melody Care for putting her in our direction. The 4 years she has been with my mother have been fantastic and her caring and professionalism combined with her sense of fun and humour have enabled my mother to enjoy her old age in her own home with very little illness right up to the last few days of her life at the age of 99. Dana is an absolute jewel to be treasured.
Jane
27th April 2017

High quality care
I would like to thank all staff who were involved in my father's care. He enjoyed the daily contact and high quality care provided by Melody. We were very impressed by the organisation and would not hesitate to recommend them to other people searching for care provision.
M Ebel
13th June 2016

Punctual, experienced
After only 2 weeks of care from Melody Care we are very pleased with the way things are going so far. The carers are obviously experienced, very smart and punctual.
D Rampton
23rd April 2016

Excellent service
We would like to thank Melody Care for the excellent service we received in looking after our relative. it helped us greatly to have a break and try to relax, knowing that such professional people were in charge for her care. We found the carers to be organised and understanding, a sentiment echoed by all friends and family who met them. We will certainly recommend Melody Care to others and look forward to working with them again some time in the future.
D Corbett
22nd April 2016

Efficient and well run
Thank you for the help and courtesy I have always received. I consider Melody Care to be an efficient, well run and friendly organisation.
B A Walker
22nd April 2016

Excellent service and care
We would like to thank the staff at Melody Care for all their help, their service and care were excellent.
S Williams
22nd April 2016

Understanding, caring, supportive
We really appreciate the service provided by Melody Care for Mum. They have all been very understanding, caring and supportive. They helped her to stay in her own home for as long as possible, which is what she wanted. We could not not have done it without them.
D Corbould
18th April 2016

Kindness and care
I feel I should thank the staff at Melody Care for the kindness and care given to my relative over the last two years of her life. She thought a lot of her carers.
T Lee
18th April 2016

Regular carers
I see regular carers from Melody Care, they do not change as often as they used to.
Anon
2nd December 2014

Caring and pleasant
The carers from Melody Care are caring, pleasant and on time.
Anon
26th November 2014

Looked after by a kind, dedicated team of carers
Thank you to all the lovely ladies who cared for our mother at her home in her final months. We were safe in the knowledge that when we weren't with her, she was being well looked after by a kind, dedicated team of carers at Melody Care. I know that she enjoyed their company and the chats that each of them took time to have with her when they were with her. I didn't meet them all but the ones that I did get to know were all very professional but also friendly and kind. Helen Van Dongen
Helen Van Dongen
9th August 2013

Untitled review
Your arrangement is professional and this has affected the experience, which staff of Melody Care always display. My mother is always happy to be in the company of your staff where she feels her welfare needs are met.

18th June 2013

Untitled review
What stands out about Melody Care is their kindness, helpfulness and a listening carer. Bryan T (Client)
Bryan T (Client)
28th February 2013

Untitled review
Excellent service in all respects. James Stewart
James Stewart
15th February 2013

Untitled review
Melody Care in Farnham are reliable and friendly.

18th December 2012

Untitled review
We have sent your Care Assistant a card to express our thanks for her care of my mother which has been absolutely wonderful. I would also like to add my thanks to Melody Care and your care manager who have always immediately addressed any concerns or requests for extra care often at short notice. It certainly made it possible to keep mum at home as she wished. Victoria from Bentley.

12th October 2012

Untitled review
Grateful thanks to you and the team for taking such good care of Grandma; she has only good things to say about you all at Melody care. Rachel from Farnham.

19th September 2012

Untitled review
Melody Care has done a wonderful job of looking after mum and I know she is very fond of her carers. I would also like to say how accommodating you have all been and the care that mum has received was really excellent. Anne from Farnham
Anne From Farnham
3rd April 2012

Untitled review
My family and I would like to say how much we appreciated Melody care for the care that your Live-In Care Assistant gave our Mother for four weeks over the Christmas period. She was compassionate, respectful, a brilliant nurse and cook, and totally trustworthy. Angela from Farnham.

7th February 2012